OL642: Conflict Management: Tools

This course takes the Theory of Conflict Management and applies it to real-world situations. Students will use case studies, books and academic articles to consider how the theory of conflict management can be used to analyze conflicts in a variety of situations, including business organizations (both for-profit and non-profit), the public sector, and global scenarios. The objective is to discover similarities of conflict resolution that transcend the individual circumstances and have a more universal application.