This course explores topics in conflict management and includes a focus on interpersonal conflict, interpersonal and psychological perspectives on conflict, conflict resolution, group dynamics and the importance of reducing the frequency of unproductive workplace conflicts. Through the use of case studies and real-world situations, students apply conflict management theories, models, and strategies to a variety of situations, including business organizations (for profit and non-profit), the public sector, and globally.
Prerequisites
Students enrolled in the Master of Organizational Leadership Program